We are seeing this trend increase with self-checkout in the grocery store. Pump your own gas (anywhere but New Jersey, one of the best things about the Garden State!). Kiosks at Barnes and Noble to help you locate books. As I think about my children's experience as consumers, I wonder if they will consider service the way I do? Will they see the salesperson in a setting like the Nordstrom's show department as a help or creepy? I took my young daughter to Bloop for frozen yogurt one afternoon and snapped some pictures. The complete self-service nature of Bloop (and several other fro-yo places in town) had me thinking about how this shift should impact our work in school libraries. How should our model of customer service change? What practices and routines should we review? What changes need to be made to make our students comfortable?
Our Trip to Bloop
Pick your flavor
Pick your toppings
Thirtsy? Help yourself to a water and pay at the register!
Enjoy! Have fun!
So, to this generation, what does good service look like? I think it looks more like what Queens Borough Public Libraries are doing using RFID technology than the clerk behind the counter? What do you think?